scattergame FAQ

Creating a scattergame account is quick and straightforward. Visit the scattergame Login page and click the registration option. You'll need to provide a valid email address, choose a secure password, and enter your date of birth to confirm you are 21 years of age or older. After submitting your registration, check your email for a verification link and click it to activate your account. Once verified, you can log in and start exploring the platform.

The minimum age to register and play at scattergame is 21 years old, in accordance with Philippine gaming regulations set by PAGCOR. This applies to all players regardless of location. We verify age during registration and again during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately closed and any funds may be forfeited.

KYC verification is required before you can make your first withdrawal. To complete KYC, log in to your scattergame account and navigate to the Verification section. You will need to upload:

• A valid government-issued photo ID (passport, driver's license, SSS ID, PhilSys ID, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Our team reviews submissions within 24–48 hours. You'll receive an email notification once your verification is approved.

Go to the scattergame Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our support team using the email address in the footer.

No. Each player is permitted to hold only one scattergame account. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances being forfeited. If you have accidentally created a duplicate account, please contact support immediately to resolve the situation.

scattergame supports the following payment methods for Filipino players:

• GCash — instant deposits and withdrawals
• Maya (PayMaya) — instant deposits and withdrawals
• Bank transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). scattergame does not accept cryptocurrency or credit card deposits.

The minimum deposit at scattergame is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit, though large deposits may trigger additional verification checks in line with our AML compliance obligations.

Withdrawal processing times at scattergame are as follows:

• GCash / Maya — typically within 15 minutes to 2 hours after approval
• Bank transfer — 1 to 3 business days depending on your bank
• Debit card — 1 to 5 business days

Note that your first withdrawal requires completed KYC verification. Subsequent withdrawals are processed faster once your account is fully verified. Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal amount at scattergame is ₱200 for GCash and Maya, and ₱500 for bank transfers. If your available balance is below the minimum, you will need to continue playing until your balance meets the threshold before requesting a cashout.

Common reasons a withdrawal may be declined include:

• KYC verification is incomplete or documents have not been approved yet
• Active bonus wagering requirements have not been fully met
• The withdrawal amount is below the minimum threshold
• The payment details provided do not match your verified account information
• A security review has been triggered on your account

If your withdrawal was declined and none of the above apply, please contact our support team with your transaction reference number for assistance.

scattergame offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements are fully met. If you request a withdrawal before completing wagering, the bonus and associated winnings will be forfeited. Your real-money balance (deposits not tied to a bonus) can generally be withdrawn at any time, subject to standard verification requirements.

scattergame offers a wide variety of online casino games tailored for Filipino players, including:

• Slots — hundreds of titles from leading providers
• Aviator — the popular crash-style game
• Fishing games — skill-based arcade fishing titles
• Bingo — classic and themed bingo rooms
• Live casino — live dealer baccarat, roulette, blackjack, and more

New games are added regularly. Check the scattergame Casino page for the latest additions.

Yes. All games on scattergame use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited by recognized testing laboratories. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel. Live casino games use real physical equipment (cards, roulette wheels) operated by professional dealers, streamed in real time.

Yes. scattergame is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone or tablet — no app download required. Simply open your mobile browser, go to scattergame.club, and log in to your account.

Log in to your scattergame account and go to Account Settings, then select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits, session time limits, and reality check intervals. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they become active. For full details, visit our Responsible Gaming page.

Self-exclusion is available to all scattergame players. Go to Account Settings → Responsible Gaming → Self-Exclusion. You can choose a period of 6 months, 1 year, 5 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed for the duration of the chosen period. Your account balance will be preserved and any pending withdrawals will be processed. If you need immediate help, contact our support team directly. Remember: Gambling is addictive. Know when to stop.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take action immediately. You can use scattergame's self-exclusion tool to take a break from the platform. We also encourage you to speak with a trusted family member, friend, or healthcare professional. Professional support for problem gambling is available in the Philippines through mental health and behavioral health services. Visit our Responsible Gaming page for more information and resources.

scattergame uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you notice any unauthorized transactions, login attempts, or other suspicious activity on your scattergame account, take the following steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication if not already active
• Contact scattergame support using the email in the footer and report the incident
• Do not share your login credentials with anyone

Our security team will investigate and take appropriate action to protect your account.